We at Nome Residences Private Limited ('Nome Residences', 'Company', 'We', 'Us', 'Our') know that you as a user ('You', 'Your', 'User(s)') care about how your personal and confidential information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy ('Privacy Policy'). By visiting or using our website and domain name, and any other linked pages, features, content, mobile applications, or the services we offer from time to time ('Services') in connection therewith (collectively, the 'Platform'), you acknowledge that you accept, and are subject to, the practices and policies outlined in this Privacy Policy.
1. Compliance
This Privacy Policy is published in compliance with inter alia:
Section 43A of the Information Technology Act, 2000
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPDI Rules")
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011
This Privacy Policy deals with our treatment of personally identifiable information ('Personal Information') that we gather when you are availing, accessing or using our Platform to avail our Services. This policy does not deal with the policies or practices of companies or businesses that we do not own or control or to individuals that we do not employ.
By visiting our Platform or availing our Services, you consent to the collection, use, sharing, disclosure and processing of Your Personal Information by Nome Residences and its partners and service providers in accordance with the terms of this Privacy Policy or as otherwise required by, or permitted under, applicable law.
2. Information from Children
We do not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to register for the Services. If you are under 18, please do not attempt to register for the Services or share any Personal Information with us. In the event that we learn that we have collected Personal Information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at ashutosh@heliumhomes.in or our Grievance Officer.
3. Information We Collect
We collect the following types of information:
3.1 Information You Provide to Us
We receive and store any information you knowingly provide to us, including:
Account Information: Name, email address, phone number, postal address, and other registration details
Property Information: Details about properties you are interested in, property preferences, budget, location preferences
Financial Information: For processing payments and transactions (processed through secure payment gateways)
Communication Information: Messages, inquiries, feedback, and correspondence with us
Identity Documents: As required for verification purposes and compliance with legal requirements
Professional Information: Employment details, income information (if required for property transactions)
The information collected from you as set out above may constitute 'Personal Information' or 'Sensitive Personal Data or Information' ("SPDI") in terms of the SPDI Rules. You hereby consent to collection of such and other confidential information. You can choose not to provide us with certain information, but then you may not be able to register with us or to take advantage of our Platform or the Services.
3.2 Information Collected Automatically
Whenever you interact with our Platform, we automatically receive and record information on our server logs from your browser including:
IP address
'Cookie' information
The page you requested
Device information (device type, operating system, browser type)
Usage patterns and preferences
'Cookies' are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages in our Platform are visited and by how many people. You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device's acceptance of cookies, but this may prevent you from taking advantage of our Platform's features or Services.
3.3 Aggregate Information
When we collect usage information (such as the numbers and frequency of visitors to the Platform), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of the Platform, so that we can make the Platform appealing to as many users as possible. We may also provide this aggregate information to our partners; our partners may use such information to understand how often people use our Platform, so that they, too, can provide you with an optimal experience.
If you are using our Services, you understand and acknowledge that any information or data from the Services, or collected from Your use thereof, may be uploaded to your account with us.
4. How We Use Your Information
We, our affiliates and/or the service providers on the Platform may access and use your Personal Information and SPDI for the following purposes:
Service Delivery: To provide, maintain, and improve our Services, including property listings, recommendations, and customer support
Property Matching: To match you with suitable properties based on your preferences and requirements
Communication: To communicate with you about properties, services, updates, promotional offers, and important notices
Transactions: To process payments, bookings, and property transactions
Verification: To verify your identity and conduct background checks as required
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Platform Improvement: To analyze usage patterns and improve our Platform and Services
Marketing: To send you information about properties, services, and offers that may interest you
Customer Support: To respond to your inquiries, requests, and complaints
Security: To protect the security and integrity of our Platform and prevent fraud
4.1 Interest Profiling
Your interest profile can be removed by deleting your browser's cookies. The cookie information stored on the User's hard drive is: (i) User segment hits or information on a specific property type, location, or service in which the User has shown interest during its visit to our Platform; and (ii) time and date stamp of the latest update of the User profile.
If the cookie is deleted by the User, all profile data is removed. For the sake of clarity, no segments relating to information which we consider sensitive have been or will be created, such as segments relating to political opinions or religious beliefs etc. Further, we are very sensitive to the issue of children's privacy and marketing directed to children. No segments are intended to be established for the profiling of children.
4.2 Email and Communication
We may contact you by email, phone, SMS, WhatsApp, or other means; for example, we, or persons we share your Personal Information with may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Platform or the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make emails more interesting and improve our service. If you do not want to receive email or other communications from us, please indicate your preference by emailing us at ashutosh@heliumhomes.in or contacting our Grievance Officer.
5. Information Sharing and Disclosure
We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information in personally identifiable form with third parties only as described below:
5.1 Service Providers
We may share your information with:
Property developers, builders, and real estate agents
Payment processors and financial institutions
Legal and professional advisors
Marketing and analytics service providers
Technology service providers
Background verification agencies
5.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
6. Data Transfer
Subject to applicable law, we may at our sole discretion, transfer Personal Information and/or SPDI to any other body corporate (as defined under the Information Technology Act, 2000) that ensures at least the same level of data protection as is provided by us under the terms hereof, located in India or any other country.
By using the Platform and the Services and consenting in a manner envisaged under this Privacy Policy, you accept the terms hereof and hereby consent to the storage and processing of Personal Information and SPDI by third parties and in any location within or outside India. We will make best efforts to ensure that the third party or the location to which the SPDI is transferred affords same level of data protection as would be afforded under Indian law.
By continuing to use the Platform and the Services, you provide your consent for transfer, sharing and disclosure of Personal Information or SPDI by us in accordance with this Privacy Policy.
7. Security of Your Information
We will put in place measures to ensure that Your information in our possession or under our control is destroyed and/or anonymized reasonably after: (a) the purposes for which Your information was collected is no longer being served by the retention of such information; and (b) retention is no longer necessary under any applicable law. Your data may be anonymized, de-identified and/or aggregated, and the resulting data may be held by us, our affiliates, service providers and associates, agents, representatives, and other authorized third parties, for as long as necessary for us to provide the Services effectively or for other purposes.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Platform may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site's privacy policy.
Note: However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to our Platform or otherwise is at your own risk.
9. Grievance Redressal
We will redress your grievances and concerns surrounding usage of Services through Platform within specified timelines as per applicable law. If you have any questions about viewing or updating information we have on file about you, or if you wish to raise any complaint/grievances, or object/withdraw your consents, please contact us at [insert email] or reach out to our Grievance Officer, appointed in accordance with the Information Technology Act, 2000 and the SPDI Rules, whose contact information is detailed below:
Grievance Officer:
Nome Residences Private Limited
Floor No.: 4th Floor
Building No./Flat No.: 62
LRDE HBCS Layout, Outer Ring Road
Doddanekkundi, Bengaluru
Karthik Nagar
Bengaluru - 560037
Email: ashutosh@heliumhomes.in
Phone: +91 70420 87666
Please provide us with a detailed description of the complaint/grievance, and we will endeavour to resolve Your grievances within 15 (fifteen) days from the date of receipt of such grievance or within such timeframe stipulated under applicable laws.
10. Data Retention and Deletion
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our Platform and Services. We will retain Your Personal Information for a reasonable period or as long as the law requires. If you'd like us to delete/modify Information that you have provided via the Platform or otherwise to us, please contact us at [insert email] or contact our Grievance Officer and we will respond in a reasonable time. Please note that some or all of the Information provided by You to us may be required in order for the Platform to function properly and for Nome Residences to provide You its Services.
You may be able to add, update, or delete information as explained in the section above. When you update information, however, we may maintain a copy of the unrevised information in our records. Please note that some information may remain in our private records after your deletion of such information from your account. We may use (or transfer to our affiliates, group entities or authorized third parties) any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
11. Opt-Out Rights
If you do not wish to receive email or other communications from us, please email us at ashutosh@heliumhomes.in or contact our Grievance Officer. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Platform and the Services, and you are responsible for reviewing such legal notices for changes.
If you wish to opt-out of any services, offers, benefits, etc. offered by Us or service providers on the Platform or their group entities or third party business alliance partners, you may do so in accordance with the terms specified to You by such affiliate/group entity. You are requested to carefully track notices sent to you, from time to time. To the extent that you do not expressly choose to opt-out of services, they may be provided to you on the basis that you have opted in to them.
12. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Platform or sending you an email. You are bound by any changes to the Privacy Policy when you use the Platform or Service after such changes have been first posted.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Nome Residences Private Limited
Floor No.: 4th Floor
Building No./Flat No.: 62
LRDE HBCS Layout, Outer Ring Road
Doddanekkundi, Bengaluru
Karthik Nagar
Bengaluru - 560037
Email: ashutosh@heliumhomes.in
Phone: +91 70420 87666
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